Flexible Booking Prices — Privacy Policy
Effective November 10, 2026 · Particle Spectrum Labs, LLC
This policy applies to Flexible Booking Prices for Wix. It describes the app’s data handling separately from our other products.
Information we use
We receive Wix installation and site identifiers, authorization information, subscription status, and service configuration needed to determine eligibility and prices: service identifiers, prices, currencies, time zones, durations and booking/payment policies. We store your pricing rules, display preference, configuration revisions, installation status and lifecycle processing records.
Wix processes booking requests through the pricing extension. The extension uses the booking information necessary to obtain Wix’s native price and evaluate the appointment time. We do not intentionally store customer names, customer emails or payment-card details in our app database. Customer contact fields are not forwarded to our app server for rule evaluation.
Why we process information
We use information to authenticate authorized site managers, save and apply your rules, check plan access, activate or remove the integration, prevent unauthorized access, troubleshoot failures and answer support requests. If you contact support, we receive the information you provide; please avoid sending customer details or credentials.
Service providers and sharing
Wix provides the platform, app billing and hosted pricing extension. DigitalOcean hosts our application and PostgreSQL database. Sentry processes application error reports and session replays of the app dashboard for troubleshooting. Help Scout handles support requests through the dashboard contact form and support correspondence. Providers process information to deliver these services. Data may be processed in the United States and other locations used by these providers. We do not sell personal information or use this app’s data for advertising. We may disclose information when legally required or to protect rights and security.
Dashboard diagnostics and support
We configure Sentry to sample 100% of authenticated app-dashboard sessions. Replays reproduce dashboard layout and interactions; text and input values are masked, embedded frames and the support conversation are blocked, and network request bodies are not recorded. Error reports use app, environment, release, operation, installation and site identifiers to locate problems. We exclude authorization tokens, customer booking payloads and contact details from error reports. This instrumentation is not installed on your public booking calendar or checkout.
Help Scout loads after you sign into the app dashboard to display its standard support button. It receives the app name, environment, installation identifier and public Wix site URL to help us identify the affected installation, along with the name, email, message and attachments you choose to submit. The provider may process connection metadata and use browser storage to operate the form. Please do not send credentials or customer booking details.
Security
We use HTTPS, encrypted database connections, restricted database network access and installation-scoped authorization. Hosting providers supply storage encryption. No system can guarantee complete security. Operational diagnostics are designed to exclude credentials and customer-bearing booking payloads.
Retention and uninstall
Uninstalling stops the integration from applying prices. Saved installation configuration and pricing rules are retained for 30 days to support deliberate reinstallation, then deleted by our cleanup process. Provider backups may retain deleted data until their normal backup rotation expires. Diagnostic events and replays follow our Sentry account retention settings. Support correspondence and records required for security or legal obligations may be retained separately as needed for those purposes. Uninstalling does not delete bookings or payment records held by Wix.
Browser storage
The dashboard uses session storage for its Wix authorization context when available. The booking integration may use temporary session data to coordinate pricing display. These are functional mechanisms, not advertising trackers. Wix and our hosting providers may separately process connection metadata such as IP addresses under their own policies.
Your choices and rights
You can edit or pause rules, change display settings, cancel renewal through Wix and uninstall the app. Depending on your location, you may have rights to access, correct, delete or restrict processing of personal information. Contact us to make a request; we may need to verify your authority. For booking/customer records controlled by the site owner or Wix, direct your request to that party.
Contact and changes
Email [email protected] with “Flexible Booking Prices privacy” and your request. We will update this page when practices change and provide additional notice for material changes where required.